Terms of Service

These Terms of Service ("Terms") are a binding agreement between Velora IT Solutions (Pvt) Ltd ("Velora", "we", "us") and the business or person creating a Velora Connect account ("you", "the Merchant"). By signing up, you accept these Terms and our Privacy Policy.

1. The service

Velora Connect is a software-as-a-service that connects your WhatsApp Business Account (WABA) to an AI sales assistant and a shared inbox. Two product types are offered: Bundle (integrated with VeloraOMS) and Connect only (standalone).

2. Your account

You must be at least 18 years old and authorised to enter into contracts on behalf of your business. You are responsible for the security of your login credentials and for all activity by users you add to your account.

3. WhatsApp and Meta billing

Velora Connect uses Meta's official WhatsApp Cloud API. You pay Meta directly for message fees through your own WhatsApp Manager billing profile. We are not a reseller of Meta services and we do not collect Meta fees on your behalf. You must comply with the WhatsApp Business Messaging Policy, WhatsApp Business Solution Terms and Meta Business Terms at all times.

4. Fees, plans and limits

Our fees are in Sri Lankan Rupees (LKR) and are shown on the pricing page. Plans are metered by AI replies per billing cycle. When you reach your limit, the AI pauses automatically until the next cycle or until you purchase a top-up. Setup fees are one-time. Subscriptions renew monthly (or annually) unless cancelled. Prices may change with 30 days' notice; current subscribers keep the pre-change price for their current billing period.

5. Acceptable use

You must not use Velora Connect to:

• Send spam or unsolicited marketing that violates WhatsApp policies.
• Sell illegal goods or services under Sri Lankan law or the WhatsApp Business Messaging Policy prohibited industries.
• Impersonate any other person or business.
• Attempt to reverse-engineer, resell, or provide the service to third parties without our written consent.
• Upload malicious content, malware, or violate any applicable law.

6. Content and ownership

You retain ownership of your business data, product catalogues, customer contacts and messages. You grant us a limited licence to process this data solely to provide the service (see Privacy Policy). We retain ownership of Velora Connect itself, including the software, models, prompt templates and documentation.

7. AI-generated replies

Velora Connect uses third-party language models to draft replies. AI can make mistakes. You are responsible for reviewing and correcting AI replies, especially for prices, stock, delivery details and legal claims. You can pause the AI or take over any chat at any time from the inbox. We are not liable for losses caused by errors in AI-generated replies to the extent permitted by law.

8. Suspension and termination

We may suspend or terminate your account if you materially breach these Terms, if payment is more than 3 days overdue, or if we are directed to by Meta or a competent authority. You may cancel any time from the client dashboard; the cancellation takes effect at the end of your current billing period.

9. Warranties and liability

We provide the service "as is" and do not warrant that it will be uninterrupted or error-free. To the maximum extent permitted by law, our aggregate liability for any claim relating to Velora Connect is limited to the fees you paid us in the 3 months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential damages.

10. Governing law

These Terms are governed by the laws of Sri Lanka. Disputes are subject to the exclusive jurisdiction of the courts of Colombo.

11. Changes

We may update these Terms. We will notify you at least 14 days in advance for material changes.

12. Contact

Velora IT Solutions (Pvt) Ltd, D3/4, Naranwatta, Atale, Sri Lanka. Email: info@veloraconnect.lk. Phone: 074 084 3090.